Contact us

Customer Care

Please read these options carefully to ensure that you contact the relevant department with your query. This will enable us to serve you more efficiently.

PRODUCTS: For immediate assistance with customer care concerns related to a product on our website, such as...

  • I want to order some books from your website 
  • I would like to request a refund
  • I wish to cancel my order
  • I only received part of my order
  • I received my order but some item(s) are damaged
  • My order hasn't arrived yet - where is it?
  • I have a query concerning price and/or postage

...please call The Book Service on 01206 255 800.

If you are calling about an existing order, please have your order number ready.

You can also log into your online account and fill in the Order Enquiry Form. This can be found on the same page as the relevant purchase's invoice.

EVENTS: All events are booked online via with tickets being fulfilled by EventBrite.

If you have any questions about an event then please read the events FAQ (Frequently Asked Questions) before you email us. You can view answers to all Event FAQs here.

For questions not covered by the FAQ please email for a prompt response.

GENERAL ENQUIRIES: For general enquiries please call Hay House UK on 0203 675 2450 or email

Hay House Offices

United Kingdom
Hay House UK Ltd

33 Notting Hill Gate
W11 3JQ
Tel: 0203 675 2450
Fax: 0203 675 2451
United States of America
Hay House, Inc.

PO Box 5100
Carlsbad, California 92018-5100
Tel: +1 760 431 7695
Fax: +1 760 431 6948
Hay House Australia Pty Ltd

18/36 Ralph Street
Alexandria NSW 2015
Tel: +61 2 9669 4299
Fax: +61 2 9669 4144
Republic of South Africa
Hay House SA (Pty), Ltd.

PO Box 990
Witkoppen 2068
Tel/Fax: +27 11 467 8904

Hay House Publications (India) Pvt. Ltd.

Muskaan Complex
Plot No. 3, B-2
Vasant Kunj, New Delhi 110 070
Tel: +91 11 4176 1620
Fax: +91 11 4176 1630