Customer Care

Please read these options carefully to ensure that you contact the relevant department with your query. This will enable us to serve you more efficiently.

PRODUCTS: For immediate assistance with customer care concerns related to a product on our website, such as...

• I want to order some books from your website 
• I would like to request a refund
• I wish to cancel my order
• I only received part of my order
• I received my order but some item(s) are damaged
• My order hasn't arrived yet - where is it?
• I have a query concerning price and/or postage

...please call The Book Service on 01206 255 800.

If you are calling about an existing order, please have your order number ready.

You can also log into your online account and fill in the Order Enquiry Form. This can be found on the same page as the relevant purchase's invoice.

EVENTS: All events are booked online via HayHouse.co.uk/Events.

If you have any questions about an event then please read the events FAQ (Frequently Asked Questions) before you email us. You can view answers to all Event FAQs here.

For questions not covered by the FAQ please email events@hayhouse.co.uk for a prompt response.

GENERAL ENQUIRIES: For general enquiries please call Hay House UK on 0203 675 2450 or email info@hayhouse.co.uk

Hay House Offices