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Shipping policy

COVID-19 Update

We are currently experiencing some processing delays and slower delivery times due to essential safeguarding measures. We do apologise for any inconvenience caused. We are closely monitoring all developments and are prepared to communicate any applicable order updates accordingly. Please follow our Facebook page and sign up for our email newsletter for ongoing updates.


UK Postage and Packing Charges

  1. Free Postage and Packaging for orders over £40.
    This will automatically be applied to all online orders over £40 to delivery addresses within the UK as long as the items can be shipped together. Order total is based on discounted prices.
  2. For all orders under £20 a £2.99 delivery charge will be made for the first item and £1 for each item thereafter. This will automatically be applied to all online orders under £20 to delivery addresses within the UK as long as the items can be shipped together. Order total is based on discounted prices.

NB If your order includes a stock title and a pre-order title or a print on demand title the above prices will not apply as the order would not be able to be consolidated and made as a single shipment.

FREE delivery for Platinum Wisdom Community Members

Hay House Wisdom Community™ Platinum offers FREE Shipping on all eligible in-stock items within the United Kingdom, with membership. Item availability is indicated at checkout.

Delivery Time

Please be aware we are experiencing slower processing times and some delays due to the covid 19 crisis. We endeavour to deliver any book to your door within 3-5 working days within the UK, within 10-14 working days within Europe and 10-14 working days for the USA and Rest of the World. All delivery times are estimates only and, while we will strive to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery. Please note that once your order has left the UK we cannot control local postal services and their delivery schedules.

Overseas Deliveries

We deliver outside the UK (although restrictions may apply depending on territorial rights for specific books).

Delivery charges are determined by destination.

  • Europe (including Eire) - £3.99 plus £2 for each additional book
  • USA - £8.20 plus £9.99 £5 for each additional book
  • Rest of World (excl USA) - £9.99 plus £5 for each additional book

Third party/ local distributors will on ocassion be tasked with delivery of orders.

Please note there is no free postage for overseas deliveries.

Customs

Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. When customs clearance procedures are required, it can cause delays beyond our delivery estimates. Additionally, when ordering from Hay House UK, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Pre-Order Titles

Pre-order titles are always treated as separate shipments and cannot be consolidated and dispatched together with available titles. Each individual pre-order will be charged p&p at the relevant rates.

How to check your order status

To review your purchase history, amend delivery details or to check if your order has been dispatched, simply go to My Account and click on ‘View Details’ link.